Using your Deskphone with 3CX

For many people, there's nothing like the feel and functionality of a physical phone. That's why 3CX supports a number of IP Phone models. Below is a list of guides that will help you setup a conference, transfer a call, check your voicemail and make a call from your deskphone.

Remember! Using the Web Client for these functions is much easier, and a wide range of our supported devices seamlessly work with the web client so you can control your deskphone with a few simple clicks. You can make and receive calls, chat with colleagues, organize audio and video conferences, check status, access voicemail and more.

Making Calls from Your IP Phone

Transferring Calls from Your IP Phone

Checking Voicemail from Your IP Phone

From the list below, select the make and model of your IP Phone to see how to check your messages using your specific handset.

Checking Voicemail from any IP Phone

To check your voicemail from any phone in your office:

  1. Pick up the handset and dial “999”.
  2. Press “#”.
  3. You will be asked to enter your extension number, type in your extension number.
  4. You will then be asked for your voicemail PIN number. Type in your voicemail PIN number then press ”#”.
  5. Follow the voice prompts to check or delete your voicemails.

Checking your Voicemail from Outside Your Office

To check your voicemail from your mobile phone or any external phone when you have no WiFi or 3G connection:

  1. Pick up your phone and dial the number your administrator provided you with.
  2. Once connected, wait until you hear the prompt “Please enter extension number”, type in your extension number.
  3. You will be asked for your extension’s PIN number. Type your voicemail PIN number then press ”#”.
  4. You will be given access to your voicemail. Follow the voice prompts to check, delete or listen to your voicemails.

Creating Conference Calls using your IP Phones built in Function

Select your IP Phone from the list below to see how to create conference calls using the built-in functionality of your specific handset.

Using 3CX to Create a Conference Call with your IP Phone

Use any make and model of IP Phone to create conference calls utilizing 3CX Phone System.

Last Updated

This document was last updated 26 February 2026

https://www.3cx.com/user-manual/deskphone-guides/

Discuss this article