Prevent accidental DND, remove hidden status triggers and add a safe recovery path. A reception desk, security point, nurse station or emergency line cannot quietly disappear from call routing because somebody tapped Do Not Disturb (DND). This creates a straightforward admin challenge: how can selected extensions remain available without relying on every user to notice and corr [...]
Set microphone, camera and notification permissions centrally across Windows, macOS and ChromeOS. When deploying 3CX across multiple managed devices, browser permission prompts for the microphone, camera and notifications can add extra steps for users during setup. Our new technical guide explains how administrators can manage these permissions centrally across Windows, macOS a [...]
Select the Realtime API provider and models that best fit your 3CX AI Agent setup. V20 Update 10 gives Admins more choice when configuring 3CX AI Agents, with support for both OpenAI and xAI Grok as Realtime API providers. Choose the provider you want to use for live AI calls and configure the corresponding realtime and text models. Each provider uses its own API credentials an [...]
Use the 3CX MCP Server to turn useful call transcripts into Knowledge Sources for your AI Agent. Companies already have useful knowledge inside their 3CX call transcripts. The challenge is turning those conversations into information an AI Agent can use. With the 3CX MCP Server, you can use an AI client such as ChatGPT or Claude to review selected transcripts, extract useful in [...]
Prepare your 3CX system for outages with tested backups, a clear recovery path and a simple validation plan. A 3CX backup is an important part of disaster recovery, but it is not the whole plan! If a PBX fails, you need to know which backup to restore, where to restore it, which external services may also need attention and how to confirm the system is working again. The best t [...]
Use 3CX MCP to connect your AI and PBX data, creating reports on questions that matter. Standard 3CX reports cover the metrics most teams need day-to-day. But sometimes you need to go further. Which hours caused a drop in service level? Were abandoned calls caused by high demand or unavailable agents? Which call journeys involved the most transfers? With the 3CX MCP Server, you [...]
Making the right call between separate, multiple companies on one 3CX - versus a dedicated PBX instance. 3CX Multi Company mode allows you to host multiple companies on one 3CX system. Each company operates within its own department, users, extension ranges, prompts, phonebook, office hours and call handling. The license key is still shared. Licence capacity, simultaneous calls [...]
Build 3CX Programmable Extensions that connect AI agents to live calls. 3CX Programmable Extensions let developers create AI agents that handle live calls through the 3CX Phone System. The 3CX Agentic Call Control GitHub repository provides ready-made code examples for connecting Programmable Extensions to OpenAI, xAI, Google Gemini and Alibaba Cloud Qwen. Each example connects [...]
Optimization strategies for effective deployment of the 3CX Customer Service AI agent. The 3CX Customer Service AI Agent in V20 Update 10 can answer routine questions, collect information, guide callers through basic troubleshooting and hand calls to a human when needed. Where you place the AI Agent in your call flow will depend on the type of support you want it to handle. It [...]
Use prompts, live PBX context and role-based actions to guide every conversation. 3CX AI Agents can do more than answer questions. With agentic tools, they can use live PBX information and take supported actions during a conversation. This means an AI Agent can understand what a caller needs, find the right destination, search a Knowledge Source, or complete a supported handoff [...]
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