Smart accessible AI insights for every business
Instant mood analysis
See customer sentiment in real time across queues, agents, and ring groups. Spot trends fast and target improvements.
Quick call summaries delivered automatically. Identify common issues instantly and keep quality in check.
AI-enhanced reporting
AI-powered insights elevate standard reports. Track sentiment and performance trends across logs, extensions, ring groups, and queues
Transcribe voicemails and calls directly in 3CX. Choose between Google, 3CX, or OpenAI. Accurate capture, tailored to your needs.
AI analytics for improved visibility into customer interaction & agent performance
3CX’s AI Reports provide instant visibility into customer interactions and agent performance. Mood analysis tracks customer sentiment across agents and queues, helping you identify trends fast. Auto call summaries capture key details allowing quick decisions without digging through transcripts.
AI-enhanced reporting goes beyond standard metrics. Sentiment tracking, call summaries, and transcription options give you accurate and actionable data in one place.
With 3CX, you can choose from three transcription providers - Google, 3CX, or OpenAI - each offering unique benefits. This flexibility allows you to select the best fit for your business. Get a clear view of every interaction and make decisions that improve business ops and drive customer satisfaction.
Capture caller sentiment instantly
AI-driven sentiment scores give managers a clear view of customer mood across agents, queues, and ring groups. Easily track patterns and identify areas that need attention.
Summaries for faster decision-making
Automatic call summaries provide key details at a glance. Spot common issues quickly and use these insights to enhance service quality without wasting time going through full transcripts.
Better reporting smarter adjustments
AI enriches standard reports, allowing you to view sentiment averages across call logs, extensions, and queues. Get a real-time pulse on performance and make adjustments with confidence.
Your 3CX AI reporting questions answered...
AI Reporting includes call transcription, voicemail transcription, summaries, and sentiment analysis. Voicemail transcription is now included in the PRO edition, while full call transcription and analytics require the AI edition. Each transcribed call or voicemail is summarized with a sentiment score, giving you insights into caller mood and overall interaction quality across queues, ring groups, and agents.
An 3CX AI license is required if you want to access full call transcription and analytics AI Reporting - including sentiment and summary features. In the PRO edition license, voicemail transcription is included.
Sentiment analysis allows you to see trends in customer satisfaction by displaying average sentiment scores for specific agents, queues, and ring groups. This helps you understand how customers feel about their interactions and identify areas for improvement.
When AI is enabled, these reports include AI summaries and sentiment scores:
- Call Log: Shows transcription, summary, and sentiment score per call.
- Extension Statistics: Includes average sentiment score with filtering options.
- Ring Groups: Displays sentiment score aggregated by ring group.
- Queue Answered Calls by Waiting Time: Shows sentiment scores for calls serviced after specific wait times.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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