Another step towards the final release of Update 10. Following Alpha and Alpha 2, V20 Update 10 moves into Beta. This release focuses on fixes to CRM integrations, authentication, templates and more. We encourage Partners and customers testing the Alpha builds to update their test systems and share their feedback. Building on the Alpha Releases Update 10 brings new AI, integrat [...]
Translate calls with Apple Intelligence, choose your outbound number and manage queues from your iPhone. 3CX iOS App V5.8 BETA adds more call and queue controls to the mobile app, together with support for Apple's Live Translation. Users can choose the number used for outbound calls, access queue information and follow up on abandoned calls directly from Recents. On supported d [...]
Essential account emails now work from the start of a 3CX Trial. 3CX Trial systems can now use the 3CX Mail Service for essential account emails, making it easier to get a trial system up and running without first configuring a separate mail server. Trial licences have access to a limited set of 3CX Mail Service emails, covering welcome messages, password resets and email testi [...]
Update 10 lets departments and tenants use their own Music on Hold for parked calls. 3CX V20 Update 10 now includes department-specific Music on Hold. When a parking slot belongs to a Department with its own Music on Hold, callers now hear that Department’s audio while parked. This gives individual teams and tenants more control over the parked-call experience, while the existi [...]
Choose number to call from, manage queues on mobile and follow up abandoned calls from Recents tab. 3CX Android App V5.8 BETA brings more day-to-day call and queue management directly to the mobile app. Users can now select the number used for outbound calls, while queue users get better visibility of agents and abandoned calls. Queue managers can also manage agent login status [...]
Mobile push subscriptions active for longer between app connections without reopening app. 3CX V20 Update 10 extends the mobile push expiry window from 7 to 14 days, giving Android and iOS users more time between app connections before their push subscription expires. This helps users stay reachable when they have not opened the 3CX app recently and reduces the need to reconnec [...]
Deploy vendor-tested firmware to selected IP phones with flexibility to leave remaining phones on 3CX-tested firmware. V20 Update 10 Alpha 2 builds on the first Update 10 Alpha, which introduced MCP support, the standalone 3CX AI Server, the Customer Service AI Agent and programmable voice applications. This release gives Admins more control over IP phone firmware by allowing v [...]
New interoperability model: 3CX Tested, VoIP Tested & Community Tested. V20 Update 10 gives more choice and freedom when selecting SIP Trunk Providers. Instead of a provider depending on direct 3CX testing before becoming available, providers can now complete the required 3CX interoperability testing themselves and submit their results for review. Community-submitted templa [...]
Every call, chat and contact synced straight to Odoo, right out of the box. With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX - a big deal for the large number of businesses already running both platforms. This means Admins can connect the PBX directly to Odoo in minutes, with no custom CRM template to maintain and no third-party middleware slowing things [...]
Select an assigned DID before each external call, with no extra outbound rules to maintain. Calling from the right business number matters when users represent multiple brands, offices or services. With V20 Update 10, Admins can let users choose which of their assigned DIDs to use before placing an external call. This means one user can call on behalf of different brands, depar [...]
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