Softphone App is now ready for production use. The 3CX Softphone V5.6 is now ready for production following its beta release. BETA release included office hours override from the Account menu, command-line arguments for configuration, improved Poly headset support, and several usability and reliability fixes. Version 20 Update 9 or later is required to use the office hours over [...]
iOS App is now ready for production. The 3CX iOS App V5.6 is now ready for production following its beta release. No further user-facing changes have been added since the beta. Get the Update Download the latest release from the App Store. For instructions on how to install and provision the 3CX iOS app, see our configuration guide. View the complete changelog for a detailed br [...]
Android app is now ready for production use. The 3CX Android App V5.6 is now ready for production following its beta release. BETA release included security-related enhancements, stability improvements and fixes for issues affecting daily usage. No further user-facing changes have been added in the production release. Get the Update Download the latest release from the Google P [...]
New Live Chat (6.0.133) and WordPress Plugin (10.0.18) The following updates have been applied to the 3CX Live Chat plugin. These will be downloaded automatically if you're using the Live Chat Code Snippet plugin. For WordPress you will be prompted to update if automatic updates are not enabled. Live Chat Version 6.0.133 Reduced the widget size by approximately 10% for faster l [...]
Grok transcription, AI assistants and improved queue management. Update 9 Final delivers one of the most significant visual overhaul updates yet for 3CX, alongside powerful new enterprise call center features, expanded AI capabilities and greater flexibility for Admins, Partners and Service providers. Read on for more! Redesigned Web Client & Dialer Update 9 delivers a majo [...]
How the new AI features in Update 9 RC3 compare to Update 8. Update 9 RC3 introduces a more streamlined AI experience, making it easier to manage how your system handles calls. With a cleaner interface, improved call routing and more flexible AI controls, you can fine-tune behaviour without added complexity. From smarter prompts to better call screening and handling, everything [...]
Stability fixes for the iOS app. 3CX iOS App V5.6 Beta is one of the smaller updates focused primarily on stability, usability improvements and resolving issues affecting day-to-day usage. Fixes and Improvements This update resolves issues affecting: Voicemail enabled/disabled state checks and corresponding UI behavior Chat truncation issues affecting certain languages Handling [...]
Security and stability improvements for the Android app. 3CX Android App V5.6 Beta is a smaller update focused primarily on security-related enhancements, stability improvements and resolving issues affecting daily usage. Fixes and Improvements This update resolves issues affecting: Security-related enhancements across the app Voicemail enabled/disabled state checks and corresp [...]
Override office hours, command-line deployment options and improved Poly headset support. 3CX Softphone V5.6 Beta (Build 1159) introduces new office hours management capabilities, expanded deployment flexibility via command-line arguments, and a new and improved Poly headset integration provided by HP, with support for additional devices. This release also includes several usab [...]
Last stop before final release. We’re rolling out RC3 to address the last minor fixes ahead of the final Update 9 release. Fixes in Release Candidate 3 VoIP Provider templates - fixed an issue where switching templates could trigger an exception. Dialer - fixed an issue where the dialer would automatically grab focus, causing accidental call pickups. Web Client - fixed delays a [...]