Manage calls, support customers and reduce workload
AI-powered operations
Multiple roles
Deploy different AI Agents depending on your needs. Whether it’s an AI Receptionist, a PA, or future Customer Support resolving queries - everything works within the same platform.
24/7 availability
Multilingual mastery
One platform, multiple AI Agents
Your business communication needs are not one-size-fits-all. 3CX AI Agents let you automate different roles across your organisation, from handling front desk calls to managing executive communication. By automating complex, multi-step tasks, AI agents offer significant benefits including increased operational efficiency and less human error.
Operating 24/7, AI Agents provide scalable, cost-effective solutions that enhance customer experience through personalization and accelerate decision-making by analyzing vast datasets.
All AI Agents, although built for specific functions, operate within the same 3CX system, giving you flexibility to assign roles, define behavior and scale usage without adding complexity or extra tools. Built-in to your 3CX at no extra cost.
AI Receptionist
Use the AI Receptionist as your first point of contact to answer incoming calls, greet callers, understand requests, route to the right department, handle common questions and filter out spam or irrelevant calls before they reach your team. Unlike your humans - sleep not required! It's a 24/7 solution.
AI Personal Assistant
AI Personal Assistant (PA) is designed for individual users, such as managers or executives. It screens calls, checks trusted contacts, follows availability rules and ensures only relevant calls are transferred. It can collect messages, block unnecessary interruptions and act as a gatekeeper for the user.
AI Customer Support Agents
AI Customer Support Agents (coming soon) will extend automation further by handling support-related queries, guiding customers through common issues and reducing the workload on support teams. By automating repetitive tasks 3CX Customer Service Agents allow your human staff to focus on high-value, complex projects.
Your AI Agents questions answered…
Agents reduce human error by executing tasks with precision and can self-examine their output to correct errors.
Specialized agents can work together to solve complex problems, such as in healthcare (diagnostics) or finance (fraud detection), optimizing specific domain tasks.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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power their everyday communications
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