Complete contact center solution no per agent fees
Low-cost, easy-to-manage Contact Center
Customers expect quick answers and seamless interactions. With 3CX, your agents know exactly who’s calling and can easily access past interactions, cutting down on the need for transfers and repeated explanations. This builds stronger customer relationships, leading to higher sales, positive reviews, and lasting loyalty.
3CX’s call center solution provides dynamic call queues, detailed reporting, live wallboards, and CRM integration to streamline interactions. Beyond calls, 3CX elevates your call center into a complete contact center.
It incorporates live chat, WhatsApp, SMS and Facebook messaging, letting customers reach you through their preferred channels. With features like skill-based routing, queue strategies, and call-back options, no call is missed, and customer satisfaction remains high. Real-time monitoring and training tools, like Listen In, Whisper, and Barge In, allow for continuous quality control, ensuring high service standards every time.
Manage and control yourself
Customers love the ability to keep full control of their data whilst enjoying savings running into thousands. They also love how easily queue strategies, dashboards, call recording, system management and more, can be configured to see key call statistics anytime.
Advanced solution used by top brands
When evaluating solutions, prospects value three key criteria: cost, reliability, and trust. 3CX offers the lowest cost, proven stability with over 350,000 deployments, and trusted use by brands like Toyota, AirFrance, Holiday Inn, and BMW.
AI-powered, boost service & save time
Advanced features powered by AI including 3CX call transcription, sentiment analysis and automated summaries help avoid missed calls and reduce customer frustration leading to smoother interactions and faster resolutions.
All your 3CX Contact Center questions answered...
Yes, 3CX integrates with Microsoft 365 for syncing users, contacts, and calendars. For Teams Direct Routing, the 3CX AI edition with 16 simultaneous calls or more includes Teams integration.
Yes! 3CX works with a leading network of global SIP trunk providers allowing you to own your numbers and control your telco costs. If you don’t have a SIP trunk it’s easy to get one from a VoIP Provider. Check out Callcentric in the US. In the UK and Europe, try Telxi. For the full list check out our SIP Trunk providers page.
A missed call is a missed sale, and a lost call is a lost opportunity. With skill-based routing, round-robin queues, and call management tools like IVR menus and callback options, 3CX helps you meet SLA commitments and improve customer service. Managers and agents can monitor key call stats, track active calls, and manage queues in real-time. This includes the agent dashboard for remote teams and integrated SLA alerts at no extra cost with any plan (3CX PRO, or 3CX AI).
3CX enables smart working with call and chat reports to ensure targets are met, and performance tracking through login history and call/chat stats. Use the Switchboard for real-time queue monitoring and the Wallboard to display essential stats, keeping daily operations on track.
Yes, 3CX provides call recording, Listen In, Whisper, and Barge In features so you can monitor calls and train staff in real-time, ensuring high service standards are met.
3CX works with a global network of 10,000+ integration Partners who can offer set up support at a reasonable price.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
More than 350,000 businesses globally trust 3CX to
power their everyday communications
Copyright © 2025