Phone System Features

3CX AI

3CX PRO

3CX BASIC

4SC FREE

3CX SMB

Commercial Licenses Starting From

8SC+

8SC+

8SC+

X

X

User Features

Apps: Windows and Web Client, iOS, Android

BLF Busy Lamp Field

Headset Integration

Phone Directory

SIP Phones

Call Handling Features

Auto Attendant

Boss-Secretary (non-AI version)

Call Logging

Call Parking / Pickup

Call Processing Scripts

Inbuilt SBC for Offsite Phones

Integrated Fax Server

Intercom / Paging / PA Announcements

Multi-level IVR

Ring Groups

SIP Trunk Choice

System Configuration Features

Custom FQDN

Custom IP Phone Logo

3CX SMTP

Custom SMTP Server

Google Workspace / Full Integration

Google Workspace / User Sync Only

MS 365 Integration / Full Integration

MS 365 Integration / User Sync Only

VMware / Hyper-V / KVM

Xapi/Call API

AI Transcription Features

Call Summary

Call Sentiment

Call Recordings via Google or OpenAI

Call Recordings via OnBoard Server (16SC+)

Speaker Diarization (for 3CX Transcription only)

VoiceMail Transcription Free via 3CX Cloud

VoiceMail Transcription via Google or OpenAI

VoiceMail Transcription via OnBoard Server

AI Agents

AI Boss-Secretary

AI Personal Assistant

AI Receptionist

Call Center Features

Barge in / Listen in / Whisper

Callback

Call Flow Designer

Call Queues

Call Recording

Call Reports Basic

Call Reports Queue

Connect Remote Offices (Bridges)

CRM Integration

Hot Desking

Scheduled Restore

Skill-based Routing

SLA Alerting

Start / Stop Call Recording Rights

Switchboard

Wallboard

Video Conferencing

3CX Link

Onboard Video Conferencing MCU (16SC+)

Polls

PDF Sharing

Remote Assistance

Screen Sharing

Whiteboard