A business phone system with built in AI features
Understand customer interactions instantly with sentiment analysis, summaries and trend reporting. View performance across agents, queues and ring groups in real time.
Automate call handling with AI-driven voice prompts. Route callers, answer common questions and operate 24/7 without manual intervention.
Accurate call and voicemail transcription powered by Google, 3CX or OpenAI Whisper. Get automatic summaries and sentiment scoring with every interaction.
Real-time insights, faster workflows and automation for your business
3CX AI delivers powerful tools that help you understand customer behavior, improve agent performance and automate routine processes. AI Analytics reveals caller mood and trends across queues and agents, while auto summaries highlight key details without reviewing entire transcripts.
AI Transcription provides accurate capture of every interaction using your choice of provider. Combined with sentiment scoring and summaries, you get a complete, searchable record that enhances reporting and decision-making.
With the AI Receptionist, callers are guided through intelligent prompts that help reduce workloads and improve response times. And with the Enterprise AI Edition, businesses gain access to the full suite of AI features - with continuous updates as new capabilities are released - all without breaking the bank.
Data driven AI Analytics
Track sentiment, summaries and performance metrics across call logs, extensions, queues and ring groups. Spot patterns instantly and make data-driven improvements.
Accurate AI Transcription for every call
Transcribe calls and voicemails with Google, 3CX, or OpenAI Whisper. Receive automatic summaries and sentiment scores to speed up reviews and enhance quality control.
Call handling with AI Receptionist
Use AI-powered prompts to assist callers, perform actions, gather information and route calls appropriately - reducing manual tasks and improving customer experience.
Your 3CX AI questions answered…
When AI is enabled, these reports include AI summaries and sentiment scores:
- Call Log: Shows transcription, summary and sentiment score per call.
- Extension Statistics: Includes average sentiment score with filtering options.
- Ring Groups: Displays sentiment score aggregated by ring group.
- Queue Answered Calls by Waiting Time: Shows sentiment scores for calls serviced after specific wait times.
3CX AI includes analytics, sentiment analysis, call and voicemail transcription, auto summaries and AI-powered receptionist functionality. Full call transcription and analytics require the AI Edition.
Sentiment scores show how customers feel during interactions. Managers can track average sentiment across agents, queues and ring groups to identify strengths and areas needing improvement.
Yes - sentiment trends highlight where agents excel and where coaching may help. High scores indicate strong engagement, while lower scores flag potential issues.
The AI Edition includes full call transcription, summaries and sentiment analytics. Voicemail transcription is included in PRO. All other AI features are available in AI.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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