No per agent pricing - and a host of other benefits
Manage calls on-the-go. Easily configure departments, ring groups, call queue strategies - for individuals or groups - and ensure no customer calls are missed...ever!
Save more than $10,000 per year on your Call Center and never miss an inbound call
Call Center solutions don’t have to be expensive. Per-user licensing and add-ons can quickly skyrocket your telco bill. Not anymore.
3CX includes a complete suite of call center features: call reporting, queue management - for individuals or groups - CRM integration, Website Live Chat and more.
A traditional proprietary PBX with call center functionality is either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO and Enterprise/AI, an on-premise or hosted call center solution.
Simple and intuitive it offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
Trusted by customers globally
3CX is deployed more than 350,000 times - and counting across the globe with as many as 50,000 customers relying upon its advanced call center features. Toyota AirFrance Holiday Inn Express & Suites BMW and more - have made 3CX an integral part of their business.
Easily configure everything you need
Easily configure queue strategies, dashboards, call recording and system management. Retain full control of your own data and save yourself thousands in the process. Schedule daily, weekly and monthly call reports.
Always know who’s calling
Your 3CX will search the caller ID in your CRM to bring their data record up - saving your agents a ton of time. To make it easy, 3CX already has the most popular CRMs pre-configured including Microsoft 365 Salesforce Hubspot Zendesk Zoho & more.
Your Call Center questions answered...
Most other companies offering call center software and solutions charge on a per Agent basis. 3CX does not quote you on a per agent basis. You’re charged a small amount of money once per year for a phone system with call center functionality - included at no extra cost - no matter how many Agents you have. You can save thousands.
Simply - you’ll never miss a call again! Meet your SLA commitments and provide your clients with the best possible service. Even better - the SLA alerting notification is integrated into your 3CX SMB FREE, 3CX PRO and 3CX AI and comes at no extra cost.
Yes! If you’re a self-managed PRO or AI customer, you can easily build other voice apps with 3CX CFD. Ask for customer numbers before forwarding to queues. 3CX gives you programmatic access for more efficient call routing.
3CX already has a number of the most popular CRMs pre-configured. These include Microsoft 365, Salesforce, Hubspot, Zendesk, Zoho and more. You can use them straight out of the box. If you can’t find your CRM listed, use the CRM wizard to create a template and configure your own.
Yes! AI Reporting includes call transcription, voicemail transcription, summaries, and sentiment analysis. Each transcribed call or voicemail is summarized with a sentiment score, giving you insights into caller mood and overall interaction quality across queues, ring groups, and agents.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
More than 350,000 businesses globally trust 3CX to
power their everyday communications
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