Celebrating the most valuable forum members. Today, the forum supports more than 160,000 international members alongside 70,000 national members. During Q1, 3CX Forum continued to be a go-to place for the community to share knowledge and discuss the latest 3CX updates. Read on to see which community members' posts during Q1 were the most helpful and precise! The Winners - Q1 20 [...]
3CX remains best in class among 100,000 products! 3CX has once again earned recognition as a Category Leader by SourceForge, this time for Spring 2026 - adding another achievement to an already successful year. The award reflects 3CX’s strong performance, customer satisfaction and reputation for quality, placing it in the top 5% of more than 100,000 products featured on SourceF [...]
3CX to support Grok for transcription in update 9. AI is evolving fast and so is 3CX. We’re making a number of updates to our editions to better reflect how AI features are delivered and priced today. This includes changes to ENT+, support for providers like Grok, simpler edition naming and updated pricing and discounts. Read on for the details. 3CX to Support Grok in Update 9 [...]
Up to 30% off upgrades, renewals & new licenses. Lock in your price on multi-year renewals. Running throughout Q2 2026, 3CX is introducing a comprehensive set of promotions designed to help customers and partners align with the Fair Usage Policy while securing long-term cost savings. Whether you’re upgrading an existing system, purchasing a new license, or operating in the [...]
AI-powered transcription and analytics are transforming business conversations. Business communication has always generated value - whether through phone calls, support interactions, sales conversations, customer complaints or high-stakes negotiations. Each exchange carries insight, intent and opportunity, shaping relationships and directly influencing outcomes across the organ [...]
Hackers are becoming smarter at thwarting IP based security. Upgrade to Update 8A immediately. IP based SIP Trunk users are increasingly at risk of hacker attacks. Recently we have seen a surge in techniques and methods which can circumvent systems with loosely configured security. If you haven’t locked down your IP based SIP trunk for today’s environment your system is at risk [...]
Cost-effective transcription now available for larger deployments. Following the release of Enterprise Plus Cloud Transcription for 8SC-32SC licenses, we’re continuing to expand availability to support larger systems. Initially introduced for small and mid-sized deployments, Enterprise Plus brought cost-effective, hardware-free, call transcription with bundled minutes to the cl [...]
From IVR menus to intelligent communication layers. As we explored in a previous blog, communication platforms are beginning to act less like tools and more like digital colleagues. There was a time when every organization had a receptionist. They answered calls, transferred conversations, took messages and maintained an overview. Then came the IVR. “Press 1 for Sales, Press 2 [...]
3CX SMTP, RPS and global IP Blacklist security and reliability changes. 3CX Version 18 is End of Life (EOL). Therefore, several security and service-reliability guarantees, including 3CX SMTP, Remote Provisioning Service (RPS) and the Automatic Global IP Blacklist, will no longer receive updates or maintenance. Customers remaining on V18 should take note of the following upcomi [...]
We’ve made 3CX SMB even easier to access by streamlining how it’s managed. SMB is designed to be an easy-to-use solution and we want our user experience to reflect that simplicity. We’re removing unnecessary steps and making the overall experience more straightforward by consolidating management within the Admin Console. This blog answers 3CX Community questions explaining what [...]