Secure, dependable and manageable - no more no less
Reliable Communications
Deployment Models
3CX Basic runs on all deployment models: 3CX Hosted, self-hosted or on-premise and delivers the same reliability and security across the board.
One license includes the core telephony capabilities every organization depends on: modern call handling, paging/intercom, basic reporting and more.
3CX Basic Edition - No Frills. No Compromise.
3CX Basic focuses on the fundamentals: reliability, security and manageability. It’s built for organizations that don’t require CRM integrations, contact center tools or AI features, but still expect a modern, secure, maintainable phone system.
What’s included in the Basic Edition?
- User Sync with Google or Microsoft
- Intercom, Paging
- Single Sign On (SSO)
- BLFS
- FAX
- Reminders for wake-up calls
- Hotel integration (16SC+) Mitel, Fidelio
- Basic reports
With 3CX Basic Edition, you get a PBX that’s affordable, future-proof and easy to manage, without unnecessary complexity. It’s the perfect choice for environments where telephony is mission-critical but advanced integrations aren’t needed.
Core Telephony
Even without CRM or AI features, the phone system must still be modern. Basic Edition delivers secure SIP communications, up-to-date OS compatibility and management tools, ensuring your system stays safe and dependable, every day.
Mobility Without the Extras
Basic Edition supports mobile apps for calling. Employees can manage calls, video, SMS and live chat. No CRM sync or advanced messaging - just simple, reliable telephony on the go.
Performance & Monitoring
Track essential usage metrics with basic reporting. Keep the system secure and up to date with included maintenance and updates. No advanced analytics, just the vital insights administrators need.
Your Basic Edition Questions Answered
No. Bridging is not included in the Basic Edition. For multi-site deployments, choose PRO or AI.
Yes - all deployment models are supported: 3CX Hosted (16SC+), self-hosted or on-premise.
Yes. Extensions can be added within the fair use policy, and you can upgrade to PRO or AI anytime.
Included:
- User Sync (MS/Google)
- BLFs
- Basic Reports
- Intercom & Paging
- FAX
- SSO
- Hotel Integrations (16SC+)
- Wake-Up Call Reminders
Not Included:
- Conferencing MCU
- CRM
- Data Connectors & API
- Teams, Exchange, M365, Google Workspace
- Transcription Engine
- AI Agents
- Recordings
- Queues
- Bridges
- Hot Desking
- Failover
- Call Processing Scripts
To get essential telephony at the best possible price - without compromising on security, reliability or modern architecture.
No - the cost of maintaining and securing a PBX is independent of call volume. Whether you make one call or thousands, the system’s upkeep remains the same.
By focusing on what matters: a stable, secure phone system that performs consistently, especially when critical calls need to go through.
3CX works with a global network of 10,000+ integration Partners who can offer set up support at a reasonable price.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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