Automate greetings, route calls and provide 24/7 assistance
Call management
The 3CX AI Receptionist answers and routes calls automatically, making sure no inquiry is missed. Powered by OpenAI, it greets callers naturally, collects details and connects them to the right person in seconds.
24/7 availability
Calls are handled instantly, day or night. The AI Receptionist manages questions, takes messages and forwards calls, providing reliable service without extra staff.
Voice options
Choose how your AI sounds with different voices, accents and languages. From English to Greek or Spanish, it adapts to your audience for a natural experience.
Call routing
Set up clear rules for when calls need human support. The AI transfers complex or sensitive cases to the right team, balancing automation with personal service.
Screen calls in many languages with AI Receptionist
Your phone system is often the first contact customers have with your business. The 3CX AI Receptionist transforms that first contact into customer confidence, answering calls instantly, screening them and filtering out spam before they reach your team.
Powered by OpenAI, it understands and speaks many languages, adapting to your company’s tone and processes. It can schedule meetings, handle inquiries, route calls and capture key details all through natural, human-like conversations.
For businesses managing high call volumes, the AI Receptionist improves caller experience, reduces manual workloads, and lowers the cost of handling routine calls.
Easy Integration & Setup
AI Receptionist integrates directly through the Admin Console. Once connected to OpenAI, administrators can create AI Agents, assign extensions and define behavior in just a few clicks.
Reliability & Control
With encrypted HTTPS connections and strict access control, all call data remains private so your AI Receptionist runs securely within your 3CX environment. Admins can define usage budgets via OpenAI’s dashboard to manage costs predictably.
Scalable for Any Size
On-premise or hosted, the setup works within your organization’s existing communication policies. As call volume grows, you can create new agents, tailor them to different departments, or localize for specific markets without additional hardware or complexity.
Your AI Receptionist questions answered…
It’s an AI-powered virtual receptionist that answers and routes calls automatically using OpenAI integration.
Absolutely. You can configure voice type, accent and language to match your business image and customer base. The AI is also flexible - if a caller speaks a different language, AI Receptionist recognizes it and responds in that language to guide them politely or explain the available options.
Fallback routing sends the call to a live agent or voicemail instantly, ensuring no conversation is lost.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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