Bridge Teams users with 3CX and native Microsoft Teams Direct Routing
Real telephony
3CX handles advanced call management – routing, call groups, voicemail – things Teams can't do. If you need more than just making calls, you need 3CX.
Not an add-on!
Mix & Match 3CX and Teams Users
3CX natively supports Microsoft Teams offering a cost-effective alternative to MS365’s Calling Plan. With the Microsoft Teams phone system integration, users can call out via 3CX SIP trunks, leveraging low cost domestic and international tariffs offered by regional SIP providers.
FOR USERS
3CX provides a unified calling experience both for 3CX users dialing Teams users and for Teams users who can dial out through an interface they are already familiar with.
FOR ADMINS
More importantly, admins can benefit from a full-featured PBX that’s much easier to use and configure than Teams. This includes contact center features such as advanced call queues, reporting, call routing, and more.
Full telephony with 3CX
3CX provides the features that matter for businesses reliant upon calling: call queues, advanced routing, IVRs, call recording, and reporting. Teams alone doesn’t meet these needs, but 3CX fills the gap.
3CX and Teams Direct Routing
Using Teams Direct Routing, 3CX integrates seamlessly with Teams to enable calls across platforms. Only 3CX brings the complete range of telephony features, while Teams remains focused on basic communication.
Control costs with Teams integration
Connect only key users to Teams while keeping others on 3CX, saving on licensing costs. 3CX handles your full telephony needs without requiring every user to be on Teams.
Your 3CX and Teams Direct Routing questions answered...
Teams Direct Routing allows 3CX and Teams users to call each other. 3CX acts as the central phone system, handling advanced telephony functions while enabling cross-platform communication.
Yes. By connecting only key users to Teams and keeping others on 3CX, you can reduce per-user licensing costs. 3CX provides telephony for all users without needing full Teams licensing.
Yes, Teams Direct Routing setup requires a Microsoft-approved SSL certificate, dial script configuration, and a Microsoft 365 E5 license with the Phone System add-on. Integration with 3CX and Microsoft 365 should be working as well.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
More than 350,000 businesses globally trust 3CX to
power their everyday communications
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