Argus Group Insures Themselves Against Communications Failure with 3CX
Argus strives to introduce innovative products and services whilst always focusing on the needs of customers. Collaboration, communication, and teamwork are at the heart of Argus’ vision of growth and development. The organization employs approximately 275 individuals spanning multiple locations across the globe. With plans for continued growth and the need for more affordable and modern communications, they began to seek out a new phone system that could replace their outdated, analog Mitel®* PBX.
The Challenge
Argus’ aging Mitel® system was costing roughly $20,000 per year. What’s more, it was proving increasingly difficult to manage, with its lack of user-friendliness and flexibility, and spare parts for the blackbox PBX were becoming less available and more expensive.
There was no one within the company who was able to manage the administration, maintenance, or updates of the phone system, which meant Argus had to constantly bring in consultants to perform these tasks.
3CX Uses the Latest Technologies
Argus’ Head of I.T. Tory Richard considered Cisco®* and Avaya®* systems, but ultimately decided that its innovative product, ease of management, flexibility, and value for money, made 3CX the ideal communications solution for the company.
Argus worked with 3CX reseller Fireminds Operations to carry out their deployment. The installation was quick and painless, including 48 SIP trunk lines, and a number of Yealink T54S, T42S and CP920 for conferencing, allowing the organization to continue business as usual. The majority of employees are now using the 3CX softphones and apps for Android and iOS.
“3CX is a good phone system that provides granular control of call flow, extensions, and the ability to inter-link multiple sites. We have now gained increased autonomy in the management and maintenance of our communications, and are able to save significantly on telco costs.”
Tory Richard, Head of I.T., Argus Group Holdings
The Results
The company saw immediate and significant benefits after their new 3CX PBX was in place, in particular the much lower costs of long distance calls. All branch offices and business units of Argus have been linked with the use of 3CX bridges, allowing for free interoffice phone calls. This has been expanded via outbound rules to include call routing to outside agencies at local call rates.
The 3CX project allowed Argus to re-examine every aspect of its telephony operations. They optimized call flows, shortened wait times for clients, and have granular reporting on the nature of calls in the short and long term. The Android and iPhone apps improved communication among Sales staff and allowed them to respond much faster than previously. Staff are no longer tied to a physical phone. Overall, there has been an impressive increase in staff productivity and mobility.
The Customer
Argus Group Holdings Limited provides a range of insurance products, including life, health, property and casualty, in Bermuda and internationally. Additionally, the company and its subsidiaries also provide investment, savings and retirement products, as well as administrative services. The company operates through employee benefits, wealth management and global property and casualty insurance segments.
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