Brazil’s Largest Data Center Provider Chooses 3CX

Due to the rapid ascension of the organization, Ascenty had quickly outgrown its Asterisk®*-based telephone system. The organization desperately needed a more reliable solution that could be quickly deployed without disruption, and offered superior support that didn’t cost an arm and a leg. With the help of 3CX partner Witec, Ascenty found that 3CX was the answer to all their problems, and went ahead to install the new system in just a few hours.

The Challenge

With four data centers, and three more now under construction, the operating faults and poor redundancy of an Asterisk®-based system, as well as the cost of additional support was likely to start hindering the growth of the company.

The inflexible and cumbersome system was proving to be more of a hassle every day. Ascenty needed a solution that would overcome all of this, could be quickly and easily installed, was open-standards, and would offer better support than they had been so far able to access.

3CX Offers a Solution

After briefly considering switching to Cisco’s®* Call Manager, Fabio Trimarco selected 3CX for several reasons. Firstly, 3CX provided superior customer support at a fraction of the price. Secondly, because 3CX operates on popular platforms, installation took just a few hours, and required no additional training and no downtime. This was especially critical for a data center provider that needs to be able to service clients in real-time, around the clock.

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“With 3CX, we gained a new platform of high availability VoIP, easy system administration, and advanced communications features that allow for greater mobility. Now we can provide our teams with more quality telecommunications capabilities and respond quickly to attend to the needs of our customers.”

Fabio Trimarco, IT Manager, Ascenty

The Results

Within just a few hours, Ascenty had installed and deployed their new VoIP solution. Fabio Trimarco recognized the benefits immediately. After successful deployment, by 3CX Platinum Partner Witec, Ascenty’s 200 IP phones were seamlessly integrated to provide convenient communications instantly. The company was able to reduce its telephony costs by 20 percent and provide employees the opportunity to increase their mobility.

The Customer

Ascenty was established in 2010 and has since gone on to become Latin America’s largest data center provider, with 22 units across Brazil, Mexico and Chile. Their world class data centers offer connection to leading, global cloud providers, allowing businesses to select the ideal service to best suit their business needs.

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