3CX Adds Good Value to Phillips Securities Group

With 700 employees and growing, Phillip was seeing rising telephone maintenance costs and experiencing operational deficiency over the PSTN on its communications for local and overseas offices. Besides the phone system, Phillip is also required to install a recording system, which is a compliance requirement for financial services groups.

The Challenge

Terence Tung, Network Manager of Phillip decided to replace the company’s traditional telephone system and recording system, with a view to gearing up to IP telephony which provides an all in one solution, and the ability to bridge its eight Hong Kong offices.

The out of date PBX was lacking in features and was costing more than it was worth. A more modern solution was needed to not only address Phillip’s most important concerns, but also to provide additional benefits now and into the future.

3CX Offers a Solution

Tung chose to invest in 3CX, for its cutting-edge technology. His research revealed a solution that could provide him with good value, allowing the Company to both cut costs and solve its call recording issues, as well as simplifying IT administration.

3CX promised rapid and easy installation, with little downtime, thanks to their Hong Kong-based 3CX Partner OPScommunicationLTD and an installation based on open standards operated directly on Phillip’s own hardware and software. This allowed 3CX to take control of the company’s 12 T1 lines.

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“So satisfied is Phillip with 3CX, that the company is considering using it to run its worldwide phone system.”

Terence Tung, Network Manager, Phillip

The Results

3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. The company’s eight offices are bridged, and interoffice calls are free with IP telephony. Employees can now also message, chat, and initiate audio and video conferences to speed up communications.

With all in one 3CX, call recording has become a snap. Call, or conference recording is started up with a click from the 3CX softphone, and the recordings can be managed from an easy-to-access list. As a result, Phillip is able to centralize its call recordings from all branches, so that compliant archiving procedures can be put to use to preserve them.

The Customer

Phillip Securities Group (“Phillip”) one of the members of PhillipCapital, provides a full range of quality and innovative financial services to individuals, corporates, and institutional investors. PhillipCapital founded in 1975 in Singapore, operates in 16 financial hubs, with offices around the world.