Your questions answered...

How do I create a 3CX account?
The 3CX account can be created here.

How do I delete my 3CX Account?
You can delete your 3CX account by logging in here. In the menu at the top right corner, click on the "Personal Information" section.

How do I delete my 3CX System Subscription?
Only the registered license owner can delete a 3CX system subscription. To proceed, follow these steps:

  1. Log in to the 3CX Account and access the My Systems section.
  2. Locate the subscription, click Manage, and select Delete.

Important: Deleting the system subscription does not remove your 3CX account. To delete your 3CX account, log in here, navigate to the Personal Information section and select the "Delete" option.

How can I change my 3CX Account Password?
Choose ¨Forgot Your Password?¨ and follow the email instructions to reset or create a new 3CX Account password.

How do I unsubscribe from all 3CX emails?
You can adjust your 3CX email notification preferences by logging into your 3CX Account and accessing the 'Personal Information' section from the menu at the top-right corner. From there, you can uncheck the 'Receive Newsletter' option.

Why is my VAT Number shown as invalid when I try adding it to my 3CX Account?
If your VAT number is displayed as invalid in your 3CX account, ensure the VAT identification number you are using is valid within the European Union. Verify its accuracy and format, as incorrect entries may lead to rejection. You can check the validity of the VAT number through the EU's VAT Information Exchange System (VIES).

Why have I been banned from posting on the forum?
You have been banned from posting in the 3CX Forum due to a violation of our communication policies. However, you can still access the forum as a reader and stay updated through the 3CX blog.

How do I renew my 3CX subscription?
To renew your 3CX subscription:

How do I upgrade my 3CX subscription SC or edition?
To upgrade your 3CX subscription:

  • Log in to your 3CX account at https://login.3cx.com
  • Go to My Systems
  • Click "Upgrade", choose Edition and Number of Simultaneous Calls
  • Click "Add to Cart" to proceed with the payment

What does SC mean in 3CX Licensing?
Simultaneous Calls (SC) per license size refers to the maximum number of concurrent calls permitted in your 3CX Phone System at any time. This limit applies to both internal and external calls and includes:

  • Incoming customer calls
  • Internal calls between extensions
  • Parked calls
  • Calls in queues
  • Calls awaiting transfer

Why does my system indicate that my subscription expired after I renewed or upgraded it?
If the subscription details in your system do not match those in your 3CX account, try refreshing the system to see if that resolves the issue. Here’s how:

  1. Access the Web Client
  2. Go to Admin → System → License
  3. Click the rotating arrows to refresh the license details

How do I renew my 3CX SMB FREE?
Your 3CX SMB FREE subscription is automatically renewed at the end of each year, so there's no need to take any action to renew it.

How can I renew my 3CX Free Edition subscription if my system indicates it will expire?
If your 3CX Free Edition subscription shows an expiration warning, you don't need to renew it manually. 3CX manages and extends expiry dates for 3CX Free Editions automatically. It handles the renewal process directly and sets the new expiry date accordingly.

How can I downgrade my subscription’s SC or edition?
Our product is designed to deliver the best value with the 16SC license size, and we recommend considering this when planning for your business needs. However, we can process a subscription downgrade upon request from the registered license owner.

Please note the following:

  • No refunds will be issued for the cost difference for the remaining period
  • Future upgrades from a downgraded license will incur an additional charge
  • We do not offer subscription downgrades to the 4SC license

To request a downgrade, please submit the contact form and select the "Licensing" option

How can I renew my subscription without including 3CX Hosting?
If you no longer host your system with 3CX, first make sure that your hosted instance is stopped by completing these steps:

  1. Log in to the 3CX Account, go to My Systems, and click Manage to access the Product section.
  2. Check the Install Status, making sure it indicates Self Managed

After you have completed the above steps, submit this contact form by choosing the option Licensing, and our customer service team will adjust your subscription to self-hosted.

How do I unlink a 3CX Partner or link a new partner to my 3CX subscription?
To link or unlink a 3CX Partner, log in to your system's admin console as the System Owner. Follow these steps to complete the process:

  1. Access the Web Client
  2. Navigate to Admin Settings > System Settings
  3. Go to License Details > My Partner and select Link or Unlink as needed

How do I change the 3CX License Owner's email?
To transfer 3CX subscription ownership, log in to your system's admin console as the System Owner. Follow these steps:

  1. Log in to the Web Client
  2. Navigate to Admin Settings > System
  3. Go to License Details > License Owner and click Edit
  4. Update the owner's email address or necessary details, then click Save

How can I replace the license key in my 3CX system?
To replace the license key, log in to your system's admin console as the System Owner and follow these steps:

  1. Log in to the Web Client
  2. Navigate to Admin Section > System Settings
  3. Go to License Details, select Enter License Key and click Replace
  4. Enter the new license key and click Save

What does the email “Release FQDN Warning” mean?
Your 3CX FQDN is linked to your 3CX subscription and can be automatically revoked if it remains unused for more than 60 days.

You have ten days from the date the "Release FQDN Warning" email notification was sent to take action. Please note that once the FQDN is released, retaining it may no longer be possible.

Note: Applicable only to 3CX FQDNs.

Why am I getting the “unpaid orders” message when I try to place a 3CX order?
The "Unpaid Orders" message usually appears when there is a communication issue between your card and the 3CX shop's payment gateway. Firstly, contact your card provider to verify why the payment was not processed and check for any transaction restrictions.

Once you’ve completed these steps, submit the contact form and select the Ordering option. Our customer service team will assist you in canceling any incomplete pending orders.

When will my 3CX refund or credit order cancellation be processed?
Your request will be processed during 3CX office hours, excluding weekends and holidays. Once completed, confirmation will follow.

Can you provide information regarding Hosted by 3CX?
For detailed information about the Hosted by 3CX service, visit our Hosted PBX Solution page.

This resource provides comprehensive insights into the features, benefits, and offerings of 3CX's hosted service. It will give you a complete overview of how the solution works and how it can benefit your business.

What are the requirements for using 3CX hosting services?
The Hosted by 3CX service requirements and support are outlined here.

How do I move my self-hosted system to 3CX Hosted?
To migrate from a self-hosted 3CX system to 3CX Hosted use this guide: How to migrate to 3CX Hosted. Before starting the migration process, ensure your subscription includes the Hosting option.

How do I move my system from 3CX Hosted to self-hosted?
To move your 3CX system from Hosted by 3CX to a self-managed environment, follow these steps:

  1. Create a backup of your current system
  2. Log in to your 3CX Account and go to the My Systems section
  3. Locate the required system and click Manage. Then, go to the Product section to check the current Install Status:
    1. If your system is listed as Self Managed, click Install to proceed with the installation on your self-managed environment
    2. If your system is listed as Hosted, click Running and select Stop to stop the hosted system. Wait for the Install Status to change to Self Managed, then click Install to proceed with the installation in your self-managed environment

Refer to the Installing 3CX guide to complete the installation of your system on your self-managed infrastructure.

How can I restore my system after renewing my subscription without including 3CX Hosting?
To restore your system, you must first add a Hosting option to your subscription. Follow these steps:

  1. Log in to your 3CX Account and go to My Systems
  2. Select your subscription and click on Upgrade
  3. Choose "Have 3CX Hosted?" and proceed with the payment

After payment, follow the instructions based on your hosting status:

  • If hosting expired within the last 5 days: No further action is required. Your system will automatically restore
  • If your hosting expired more than five days ago, Select "Switch to Hosted" and use your backup to restore your system settings

Can you provide me with a backup of my 3CX hosted system?
The backup of the 3CX system is the responsibility of the customer or the system administrator. Backups created by 3CX are encrypted and can only be used within the 3CX-hosted infrastructure. Using these backups for restoration in other environments is not possible.

Please note that the 3CX subscription does not include technical support or configuration assistance. If you don't have an internal IT team or the networking expertise required to install and support 3CX, consider contacting a 3CX Partner who can offer these services for a fee.

You may also refer to the 3CX Administration Manual and Configuration Guides.

How can I regain access to my 3CX Hosted system if it is inaccessible?
Check the status of your 3CX subscription first and follow the below steps accordingly.

If your subscription has expired, follow these steps to restore your system:

  1. Log in to your 3CX Account and go to My Systems
  2. Select your subscription, click Renew, and make sure to choose "Have 3CX Hosted?" before proceeding with the payment

Once the payment is completed, proceed based on your hosting status:

  • If hosting expired within the last 5 days: No further action is required. Your system will automatically restore
  • If hosting expired more than 5 days ago: Select "Switch to Hosted" and use your backup to restore your settings

If your subscription has not expired, please complete this contact form and select the option Licensing to contact our Customer Service team for assistance.

How can I restore my 3CX Hosted system if parked or stopped?
To restore the parked or stopped hosted instance:

  1. Log in to your 3CX Account and access My Systems
  2. From the dropdown menu at the top right, select My Subscriptions, locate the system you wish to restore, and click Manage
  3. Under the Product section, find Install Status and choose Start or Restore
  4. Wait for the system to start or restore. The time it takes to restore will depend on the size of your system

How does 3CX keep my system secure?
At 3CX, we follow a standardized approach to ensuring security and compliance across our software. The Security section on our website provides detailed insights into our security protocols and measures.

The configuration and security of your 3CX system are the sole responsibility of the system owner. System administrators are encouraged to follow the best practices outlined in the 3CX Administration Manual and Configuration Guides.

As part of our standardized practices, 3CX does not complete custom security questionnaires or share third-party certifications or audit reports.

Log in to your 3CX Account for additional resources. Under each subscription, select Manage to access the End User License Agreement (EULA). The Data Processing Addendum (DPA) is available under the Personal Information section and is accessible via the top-right menu.

If you’d like to discuss your system requirements in greater detail, we encourage you to contact our Sales Team by submitting your information here and selecting the option 3CX Proposal Request.

Where can I find the license agreement and data processing information?
You can find the EULA (End User License Agreement) and DPA (Data Processing Addendum) in your 3CX Account:

  • EULA: Access My Systems and click "Manage" under the subscription to locate the EULA
  • DPA: Select the "Personal Information" from the menu dropdown in the top-right corner

Is 3CX HIPPA compliant?
HIPAA compliance applies to organizations storing, processing, or transmitting users' electronic protected health information (ePHI). As a software vendor, 3CX does not access or manage such information.

How secure is the 3CX Hosted/SMB system?
3CX monitors and safeguards the security of 3CX Hosted installations on the latest version through the following measures:

  • 24/7 monitoring of instances
  • Management of firewall rules to ensure only necessary ports are open
  • Ongoing management of the operating system, including security patches and configuration updates
  • Regular updates to ensure 3CX is always running the latest stable version
  • Investigation and resolution of system crashes
  • Continuous enhancement of the security of our hosting infrastructure

What should I do if I receive a security alert from my EDR/Antivirus software?
Please report the issue to your antivirus vendor and share their Antivirus Vendor Report with us once it is available by submitting this contact form and choosing option Security & Data Protection.

How can a vulnerability in the 3CX system/3CX website be reported?
3CX looks forward to working with the security community to find vulnerabilities to protect our businesses and customers. Please submit your findings by completing this contact form and choosing the option Security & Data Protection.

Does 3CX have a 3CX Bug Bounty program?
3CX is committed to collaborating with the security community to identify vulnerabilities and ensure the safety of our businesses and customers. Please visit our dedicated 3CX | Bug Bounty Program page for more details.

What is 3CX?
3CX is a business communication software solution.

Where can I find the 3CX pricelist?
Please visit our Plans and Pricing page to calculate the cost of the 3CX subscription.

You may also complete this contact form and choose Sales to speak with our sales team and discuss your requirements.

What is included in the 3CX subscription?
The 3CX pricing FAQ page provides detailed subscription information.

How can I sign up for 3CX?
3CX PRO trial is available for 1 month; no credit card required! Sign up here to start your trial. You can also fill out this form to connect with our sales team to discuss more complex requirements.

What deployment options does 3CX provide?
3CX offers 2 deployment options:

  1. A dedicated 3CX System: Check the features here and follow the instructions in our admin guide for self-installation and configuration. You can trial 3CX for 2 months. When your trial ends, you’ll need to buy a commercial license to continue using this service.
  2. 3CX SMB FREE: Hosted by 3CX for up to 10 users and free.

Where can I find the details of the features included in the 3CX?
The Full Features List on our webpage outlines the features included in each subscription.

Can you provide information about your 3CX SMB FREE?
3CX SMB FREE is a unique solution ideal for up to 10 users. It includes essential phone system features, including a 5-digit extension for each user. The Getting Started with a 3CX SMB guide will walk you through the setup and configuration steps.

Is the SMS/MMS included in 3CX?
The SMS/MMS option is included in the 3CX subscription; however, to enable this feature in the 3CX system, ensure it is also included by your SIP Trunk provider. For example, in the US, the option to send and receive SMS is enabled by default for most DID numbers.

For more details, please refer to this guide: Configure SMS / MMS.

Is there a central phone number I can call?
To best serve our large customer base and ensure prompt support, fill out the contact form above. One of our CSR agents will respond to your question as quickly as possible. If you have a sales question, we'll get back to you as soon as possible.

How can I become a 3CX Partner?
The 3CX Partner Program is open to businesses that can actively sell and support 3CX systems. Everything you need to now about 3CX Partner Levels is here. You’re expected to place an order for a minimum of 1,000 USD/EUR/GBP within 7 days when you first enter the Partnership.

Submit your 3CX Partner Application here.

What is the policy for re-sitting a 3CX certification after a failed attempt?
A mandatory waiting period of 30 days is required before you can retake the certification test. Please be aware that details about incorrect answers cannot be disclosed.

How can I join a 3CX technical webinar?
3CX Technical Webinars are free and open to all, whether you're a 3CX Partner or User. The schedule for upcoming webinars can be viewed here.

For the best experience, we recommend completing the 3CX Academy certification before participating in the technical webinars.

Why was my 3CX partner account deleted, and what is happening to my customers?
If your Partner account was deleted, it's because it did not meet the minimum requirements of the 3CX Partner Program.

However, your customers' 3CX subscriptions remain unaffected and can be managed independently through their respective 3CX Accounts.

How can I reinstate my deleted 3CX partner account?
The 3CX Partner Program requires an annual quota of USD 1,000 / EUR 1,000 / GBP 1,000. Since you could not meet the program's yearly minimum quota, we recommend managing any registered 3CX subscriptions you may have as an end-user through each subscription’s 3CX Account.

Can you upgrade my NFR license?
NFR (Not For Resale) license upgrades are unavailable upon request and depend on your partner level within the 3CX Partner Program. Additionally, NFR licenses are limited to a maximum of 32SC and cannot exceed this capacity.

How can we become a supported 3CX SIP Trunk provider?
To become an approved 3CX VoIP/SIP trunk provider, please visit our dedicated page for detailed technical requirements and the application submission process: VoIP / SIP Trunk Interop: Become a 3CX Supported Provider.

How can I migrate a 3CX FREE to a 3CX Dedicated?
A 3CX FREE configuration cannot be migrated to a dedicated 3CX system.

To set up a dedicated system, log in to your 3CX Account, select 'Add System', and choose one of the top three options.

Once created, follow the instructions in the confirmation emails and the Administration Manual to configure your system.

How can I resolve the issue of not receiving voicemail, call recordings, or welcome email notifications?
For assistance with SMTP or system email notification issues, contact the person in charge of your phone system. The system admins can contact the 3CX partner or open a support ticket from the 3CX Account. Important: 3CX Support Policies and Procedures apply.

Why am I no longer receiving voicemail, call recordings, or welcome email notifications?
Contact your internal IT team or the person managing 3CX within your company for assistance with email notification issues.

Why can't I make calls after installing 3CX, and where can I find my phone number?
You can’t make or receive calls external until you connect your SIP Trunk. Until you connect your SIP trunk you will only be able to make internal calls.

I want to change my FQDN, but I cannot find how to disconnect it.
To disconnect the FQDN:

  1. Log in to the 3CX Account with the subscription registration email address
  2. Go to My Systems and choose My Subscriptions
  3. Find the subscription from which the FQDN needs to be disconnected and click Manage to access a Product section
  4. In the FQDN section, you will find the option Disconnect
  5. Click Disconnect to confirm

For 3CX Hosted systems:

  1. Go to the Product section and find Install Status
  2. Click ‘Running’ to change the Hosting Status and choose Stop
  3. Wait for the FQDN Disconnect option to show
  4. Click Disconnect to confirm

Why am I receiving an IP blacklisted error when trying to log in to my 3CX?
IP blacklisting occurs after failed login attempts with incorrect credentials. The blacklisted IP will eventually be cleared, typically within 24 hours However, you can also ask your IT team to look into this issue.

If your IP is blacklisted, try accessing 3CX from a different network, such as mobile data instead of Wi-Fi. Ensure you're using the correct login URL and that your credentials are correct before retrying."

Where do I find my extension number, QR code, and password to log in to my 3CX?
Please contact the person managing the 3CX system within your company for credentials to access your extension and apps.

How can I get help with audio quality issues when making calls via 3CX?
First, contact the SIP Trunk Provider. If the Provider confirms no issues, you may log in to your 3CX Account to open a support ticket.

Important to note: Per our Support Policies and Procedures, support can only be provided if the issue is with the 3CX-supported SIP Trunk provider.

How can a 3CX Partner open a Support ticket?
To open a 3CX support ticket, follow these steps:

  1. Log in to your 3CX Account
  2. Select Support from the dropdown menu on the top right
  3. Click Create ticket > Select the subscription and enter the support question
  4. The auto-reply receipt confirmation will be followed by a response later

3CX Support Policies and Procedures apply.

How can I open a Support ticket with 3CX?
The 3CX subscription does not include free technical support or configuration assistance. However, you can buy support, which enables you to open a technical support ticket. Before purchasing support, please read the 3CX Support Policies and Procedures.

To open a support ticket:

  1. Log in to your 3CX Account
  2. Select Support from the dropdown menu on the top right (3 dots), then click Buy Support
  3. After the purchase, the Available Support Cases section will indicate: 1 Ticket available
  4. Click Create ticket, select the subscription, and enter the support question
  5. The auto-reply receipt confirmation will be followed by a response later

If you don't have an internal IT team or the networking expertise required to install and support 3CX, consider contacting a 3CX Partner who can offer these services for a fee.

How do I get help with a 3CX system technical issue?
3CX subscription does not include technical support or configuration assistance. Please refer to the Pricing FAQ.

If you don't have an internal IT team or the networking expertise required to install and support 3CX, consider contacting a 3CX Partner who can offer these services for a fee.

Alternatively, the subscription owner may log in to their 3CX Account and purchase support to open a ticket.

Important: 3CX Support Policies and Procedures apply. You may also refer to the 3CX Administration Manual and Configuration Guides.

How can I get help with a 3CX-supported SIP trunk/IP phone?
If the issue you’re encountering is related to a supported third-party vendor — SIP Trunks or IP Phones, follow these steps:

  1. Contact the third-party vendor for feedback
  2. Ensure you’ve followed the 3CX Administration Manual and correctly configured the SIP trunk or IP phone

Vragen beantwoord...

Om onze grote klantenkring zo goed mogelijk van dienst te zijn en snelle ondersteuning te garanderen, vragen wij je om het bovenstaande contactformulier in te vullen. Een van onze klantenservicemedewerkers zal zo snel mogelijk op je vraag reageren. Heb je een verkoopvraag, dan nemen we zo snel mogelijk contact met je op.

3CX is software voor zakelijke communicatie.

De 3CX PRO proefversie is één maand gratis beschikbaar - geen creditcard nodig! Meld je direct aan om je proefperiode te starten. Heb je complexere wensen? Vul dan dit formulier in om in contact te komen met ons verkoopteam.

3CX biedt 2 installatiemogelijkheden:

  1. Een dedicated 3CX-systeem: Bekijk hier de functies en volg de instructies in onze beheerdershandleiding voor installatie en configuratie. Je kunt 3CX 1 maand uitproberen. Na afloop van de proefperiode moet je een commerciële licentie aanschaffen om de service te blijven gebruiken.
  2. 3CX SMB FREE: Gehost door 3CX voor maximaal 10 gebruikers en helemaal gratis.

Het 3CX-abonnement bevat geen technische ondersteuning of configuratiehulp. Als je geen intern IT-team hebt of niet over de netwerkexpertise beschikt die nodig is om 3CX te installeren en te ondersteunen, neem dan contact op met een 3CX-partner die deze diensten tegen betaling kan aanbieden.

Het 3CX-partnerprogramma staat open voor bedrijven die actief 3CX-systemen kunnen verkopen en ondersteunen. Hier vind je alles wat je moet weten over de 3CX-partnerniveaus. Je wordt geacht binnen 7 dagen na toetreding tot het partnerschap een bestelling te plaatsen van minimaal 1.000 USD/EUR/GBP. Dien hier je aanvraag in om 3CX-partner te worden.

Een 3CX FREE-configuratie kan niet worden gemigreerd naar een dedicated 3CX-systeem.

Om een dedicated instance in te stellen, log in op je 3CX-account, selecteer 'Systeem toevoegen' en kies een van de drie opties.

Zodra het systeem is aangemaakt, volgt je de instructies in de bevestigingsmails en de beheerdershandleiding om je systeem te configureren.

Als je systeem wordt weergegeven als Hosted, klik op 'Actief' en selecteer 'Stoppen' om het gehoste systeem te stoppen. Wacht tot de installatiestatus verandert in Zelfbeheer en klik vervolgens op 'Installeren' om door te gaan met de installatie.

Om je 3CX-abonnement te verlengen:

Om je 3CX-abonnement te upgraden:

  • Om je 3CX-abonnement te upgraden:
  • Ga naar 'Mijn systemen'.
  • Klik op 'Upgrade', kies de editie en het aantal gelijktijdige gesprekken, en klik op 'Toevoegen aan winkelwagen' om door te gaan met de betaling.

Om je 3CX-systeem te verplaatsen van 3CX Hosted naar een zelfbeheeromgeving, volg je deze stappen:

  1. Maak een back-up van je huidige systeem.
  2. Log in op je 3CX-account en ga naar 'Mijn systemen'.
  3. Zoek het gewenste systeem op en klik op 'Beheren'. Ga vervolgens naar 'Product' om de huidige installatiestatus te controleren:
    • Als je systeem wordt weergegeven als Zelfbeheer, klik op 'Installeren' om verder te gaan met de installatie in je zelfbeheeromgeving.
    • Als je systeem wordt weergegeven als Hosted, klik op 'Actief' en selecteer 'Stoppen' om het gehoste systeem te stoppen. Wacht tot de installatiestatus verandert in Zelfbeheer en klik vervolgens op 'Installeren' om door te gaan met de installatie.

Raadpleeg de handleiding "3CX installeren" om de installatie van je systeem op je zelfbeheerinfrastructuur te voltooien.

Het 3CX-systeem maakt interne oproepen tussen gebruikers direct mogelijk.

Om externe oproepen te kunnen maken en ontvangen, moet je eerst je SIP Trunk en oproepafhandeling configureren.

Let op: Het 3CX-abonnement bevat geen technische ondersteuning of configuratiehulp. Als je geen intern IT-team hebt of niet over de netwerkexpertise beschikt die nodig is om 3CX te installeren en te ondersteunen, neem dan contact op met een 3CX-partner die deze diensten tegen betaling kan aanbieden.

Je kunt ook de 3CX Beheerdershandleiding en de Configuratiegidsen raadplegen.

Ответы на ваши вопросы...

Чтобы нам удобнее было обслуживать большую клиентскую базу и обеспечивать оперативную поддержку, предлагаем заполнить контактную форму выше. Сотрудник поддержки клиентов ответит вам как можно быстрее. Если ваш вопрос связан с продажами, мы также безотлагательно свяжемся с вами.

3CX - это программное решение для корпоративных коммуникаций.

Пробная версия 3CX PRO 8 SC доступна в течение одного месяца. Платежные данные не требуются! Зарегистрируйтесь, чтобы начать пробный период. Также отправить запрос, чтобы связаться с нашим отделом продаж и обсудить ваши требования.

3CX предлагает 2 варианта размещения:

  1. Выделенная система 3CX: Ознакомьтесь с возможностями и следуйте Руководству администратора для самостоятельной установки и настройки сервера. Вы можете тестировать 3CX в течение 1 месяца.. Затем, чтобы продолжать использовать систему, необходимо приобрести коммерческую лицензию.
  2. 3CX SMB FREE: до 10 пользователей, бесплатно размещается на серверах 3CX.

Подписка 3CX не включает техподдержку и помощь в настройке. Если у вас нет системного администратора или отстуствует опыт установки и поддержки 3CX, обратитесь к Партнеру 3CX. Партнер сможет предоставить эти услуги определенную за плату.

Партнерская программа 3CX рассчитана на компании, которые готовы активно продавать и поддерживать системы 3CX. Информация о Партнерских уровнях. Ожидается, что партнер разместит заказ на сумму не менее 1000 USD/EUR/GBP в течение 7 дней после регистрации в программе. Подать заявку на партнерство.

Конфигурацию 3CX FREE нельзя перенести на выделенную систему 3CX.

Чтобы настроить выделенную систему, войдите в свой аккаунт 3CX, выберите "Добавить систему" и выберите один из трех вариантов.

После создания базовой инсталляции, следуйте e-mail инструкциям и Руководству администратора для завершения настройки 3CX.

Нажмите "Забыли пароль?" и следуйте инструкциям на e-mail, чтобы сбросить или создать новый пароль.

Чтобы продлить подписку 3CX:

  • Войдите в аккаунт 3CX https://login.3cx.com/
  • Перейдите в раздел Мои системы
  • Нажмите "Продлить"

Чтобы обновить или расширить подписку 3CX:

  • Войдите в свой аккаунт 3CX https://login.3cx.com/
  • Перейдите в раздел Мои системы
  • Нажмите "Обновить", выберите редакцию и количество одновременных вызовов и нажмите "Добавить в корзину", чтобы перейти к оплате.

Чтобы перенести сервер 3CX с Хостинга 3CX на собственный хостинг, выполните следующие действия:

  1. Создайте резервную копию вашей системы.
  2. Войдите в аккаунт 3CX https://login.3cx.com/ и перейдите в раздел Мои системы
  3. Найдите нужную систему и нажмите Управлять. Затем перейдите в раздел Продукт, чтобы проверить текущий статус установки:
    • Если ваша система указана как Self Managed, нажмите Install чтобы продолжить установку на вашем хостинге.
    • Если ваша система указана как Hosted, нажмите Running и выберите Stop , чтобы остановить сервер. Дождитесь, пока статус установки изменится на Self Managed, затем нажмите Install, чтобы продолжить установку на вашем хостинге.

Обратитесь к Руководству по установке 3CX, чтобы завершить установку системы на собственном хостинге.

Вы не сможете совершать внешние вызовы, пока не подключите SIP-транк. До подключения транка вы сможете делать только внутренние вызовы. Чтобы совершать внешние вызовы, настройте SIP-транк и обработку вызовов.

Обратите внимание, что подписка 3CX не включает техническую поддержку или помощь в настройке. Если у вас нет ИТ-отдела или знаний для установки и поддержки 3CX, обратитесь к Партнеру 3CX, который сможет вам помочь.

Вы также можете изучить Руководство администратора 3CX и дополнительные руководства по настройке.

Antworten auf Ihre Fragen …

Um unseren großen Kundenstamm optimal zu betreuen und umgehenden Support zu gewährleisten, füllen Sie bitte das obige Kontaktformular aus. Einer unserer CSR-Mitarbeiter wird Ihre Frage so schnell wie möglich beantworten. Wenn Sie eine Vertriebsfrage haben, werden wir uns so schnell wie möglich bei Ihnen melden.

3CX ist eine Softwarelösung für die Geschäftskommunikation.

3CX PRO-Testversionen sind einen Monat lang verfügbar; keine Kreditkarte erforderlich! Melden Sie sich hier an, um Ihre Testversion zu starten. Sie können auch dieses Formular ausfüllen, um mit unserem Vertriebsteam Kontakt aufzunehmen und komplexere Anforderungen zu besprechen.

3CX bietet 2 Bereitstellungsoptionen:

  1. Ein dediziertes 3CX-System: Sehen Sie sich hier die Funktionen an und folgen Sie den Anweisungen in unserem Administratorhandbuch zur Selbstinstallation und Konfiguration. Sie können 3CX 1 Monat lang testen.. Nach Ablauf der Testphase müssen Sie eine kommerzielle Lizenz erwerben, um diesen Dienst weiterhin nutzen zu können.
  2. 3CX SMB FREE: Von 3CX für bis zu 10 Nutzer gehostet und kostenlos.

Das 3CX-Abonnement umfasst keinen technischen Support oder Konfigurationshilfe. Wenn Sie kein internes IT-Team oder die erforderlichen Netzwerkkenntnisse zur Installation und Unterstützung von 3CX haben, wenden Sie sich an einen 3CX-Partner, der diese Dienste gegen Gebühr anbieten kann.

Das 3CX-Partnerprogramm steht Unternehmen offen, die 3CX-Systeme aktiv verkaufen und unterstützen können. Alles, was Sie über die 3CX-Partnerstufen wissen müssen, finden Sie hier. Sie müssen innerhalb von 7 Tagen nach Beginn der Partnerschaft eine Bestellung im Wert von mindestens 1.000 USD/EUR/GBP aufgeben. Senden Sie hier Ihren 3CX-Partnerantrag.

Eine 3CX FREE-Konfiguration kann nicht auf ein dediziertes 3CX-System migriert werden.

Um ein dediziertes System einzurichten, melden Sie sich bei Ihrem 3CX-Konto an, wählen Sie „System hinzufügen“ und wählen Sie eine der drei oberen Optionen.

Befolgen Sie nach der Erstellung die Anweisungen in den Bestätigungsemails und im Administratorhandbuch, um Ihr System zu konfigurieren.

Wählen Sie „Passwort vergessen?“ und folgen Sie den Anweisungen in der E-Mail, um das Passwort für Ihr 3CX-Konto zurückzusetzen oder ein neues zu erstellen.

So verlängern Sie Ihr 3CX-Abonnement:

  • Melden Sie sich unter https://login.3cx.com bei Ihrem 3CX-Konto an.
  • Gehe zu „Meine Systeme“
  • Klicken Sie auf „Erneuern“.

So aktualisieren Sie Ihr 3CX-Abonnement:

  • Melden Sie sich unter https://login.3cx.com bei Ihrem 3CX-Konto an.
  • Gehen Sie zu „Meine Systeme“.
  • Klicken Sie auf „Upgrade“, wählen Sie Edition und Anzahl gleichzeitiger Anrufe und klicken Sie auf „Zum Warenkorb hinzufügen“, um mit der Zahlung fortzufahren.

Um Ihr 3CX-System von „Hosted by 3CX“ in eine selbstverwaltete Umgebung zu verschieben, befolgen Sie diese Schritte:

  1. Erstellen Sie ein Backup Ihres aktuellen Systems.
  2. Melden Sie sich bei Ihrem 3CX-Konto an und gehen Sie zum Abschnitt „Meine Systeme“.
  3. Suchen Sie das gewünschte System und klicken Sie auf „Verwalten“. Gehen Sie dann zum Abschnitt „Produkt“, um den aktuellen Installationsstatus zu überprüfen:
    • Wenn Ihr System als selbstverwaltet aufgeführt ist, klicken Sie auf „Installieren“, um mit der Installation in Ihrer selbstverwalteten Umgebung fortzufahren.
    • Wenn Ihr System als „Gehostet“ aufgeführt ist, klicken Sie auf „Wird ausgeführt“ und wählen Sie „Stopp“, um das gehostete System zu stoppen. Warten Sie, bis sich der Installationsstatus in „Selbst verwaltet“ ändert, und klicken Sie dann auf „Installieren“, um mit der Installation in Ihrer selbst verwalteten Umgebung fortzufahren.

Lesen Sie die Anleitung zur Installation von 3CX, um die Installation Ihres Systems auf Ihrer selbstverwalteten Infrastruktur abzuschließen.

Das 3CX-System ermöglicht sofortige interne Anrufe zwischen Nutzern.

Um externe Anrufe zu tätigen und zu empfangen, müssen Sie zuerst Ihren SIP-Trunk und die Anrufverwaltung konfigurieren.

Bitte beachten Sie, dass das 3CX-Abonnement keinen technischen Support oder Konfigurationshilfe umfasst. Wenn Sie kein internes IT-Team oder die erforderlichen Netzwerkkenntnisse zur Installation und Unterstützung von 3CX haben, wenden Sie sich an einen 3CX-Partner, der Sie unterstützen kann.

Sie können auch das 3CX-Administratorhandbuch und die Konfigurationshandbücher zu Rate ziehen.

Sorularınızın cevapları...

Geniş müşteri tabanımıza en iyi hizmeti sunmak ve hızlı destek sağlamak için yukarıdaki iletişim formunu doldurun. CSR temsilcilerimizden biri sorunuza mümkün olan en kısa sürede yanıt verecektir. Satışla ilgili bir sorunuz varsa, en kısa sürede size geri döneceğiz.

3CX bir iş iletişim yazılımı çözümüdür.

3CX PRO denemeleri 1 ay boyunca kullanılabilir; kredi kartı gerekmez! Denemenizi başlatmak için buraya kaydolun. Ayrıca daha karmaşık gereksinimleri görüşmek üzere satış ekibimizle bağlantı kurmak için bu formu doldurabilirsiniz.

3CX 2 dağıtım seçeneği sunuyor:

  1. Özel bir 3CX Sistemi: Özellikleri buradan kontrol edin ve kendi kendinize kurulum ve yapılandırma için yönetici kılavuzumuzdaki talimatları izleyin. 3CX'i 1 ay boyunca deneyebilirsiniz. Deneme süreniz sona erdiğinde, bu hizmeti kullanmaya devam etmek için ticari bir lisans satın almanız gerekecektir.
  2. 3CX SMB FREE: 3CX tarafından barındırılır ve 10 kullanıcıya kadar ücretsizdir.

3CX aboneliğine teknik destek veya yapılandırma dahil değildir. 3CX'i kurmak ve desteklemek için gereken bir BT ekibiniz veya ağ uzmanlığınız yoksa, bu hizmetleri ücret karşılığında sağlayabilecek bir 3CX Ortağıyla iletişime geçmeyi düşünün.

3CX Ortak Programı, 3CX sistemlerini aktif olarak satabilen ve destekleyebilen işletmelere açıktır. 3CX Ortak Seviyeleri hakkında bilmeniz gereken her şey burada. Ortaklığa ilk girdiğinizde 7 gün içinde en az 1.000 USD/EUR/GBP tutarında bir sipariş vermeniz bekleniyor. 3CX Ortak Başvurunuzu buradan gönderin.

3CX FREE yapılandırması 3CX Dedicated sistemine aktarılamaz.

Özel bir sistem kurmak için 3CX Hesabınıza giriş yapın, 'Add System'ye tıklayın ve ilk üç seçenekten birini seçin.

Oluşturulduktan sonra, sisteminizi yapılandırmak için onay e-postalarındaki ve Yönetici Kılavuzundaki talimatları izleyin.

¨Forgot Your Password?¨ seçeneğini seçin ve 3CX Hesabı şifrenizi sıfırlamak veya yeni bir şifre oluşturmak için e-postadaki talimatları izleyin.

3CX aboneliğinizi yenilemek için:

  • https://login.3cx.com adresinden 3CX hesabınıza giriş yapın
  • My Systems bölümüne gidin
  • "Renew"e tıklayın

3CX aboneliğinizi yükseltmek için:

  • https://login.3cx.com adresinden 3CX hesabınıza giriş yapın
  • My Systems bölümüne gidin
  • "Upgrade"e tıklayın, Sürüm ve Eşzamanlı Arama Sayısı'nı seçin ve ödeme işlemine devam etmek için ¨Add to Cart¨'a tıklayın.

3CX sisteminizi 3CX tarafından barındırılan ortamdan kendi kendini yöneten bir ortama taşımak için şu adımları izleyin:

  1. Mevcut sisteminizin bir yedeğini oluşturun.
  2. 3CX Hesabınıza giriş yapın ve My Systems bölümüne gidin.
  3. Gerekli sistemi bulun ve Manage'e tıklayın. Ardından, geçerli Kurulum Durumunu kontrol etmek için Product bölümüne gidin:
    • Sisteminiz Self Managed olarak listelenmişse, self-managed ortamınıza yüklemeye devam etmek için Install'a tıklayın.
    • Sisteminiz Hosted olarak listelenmişse, Running'e tıklayın ve barındırılan sistemi durdurmak için Stop'u seçin. Yükleme Durumu'nun Self Managed olarak değişmesini bekleyin, ardından self-managed ortamınızda yüklemeye devam etmek için Install'a tıklayın.

Sisteminizin self-managed altyapınıza kurulumunu tamamlamak için 3CX Kurulumu kılavuzuna bakın.

3CX sistemi kullanıcılar arasında anında dahili görüşme yapılmasına olanak sağlar.

Harici aramalar yapmak ve almak için öncelikle SIP Hattınızı ve çağrı yönetiminizi yapılandırmanız gerekir.

Lütfen 3CX aboneliğinin teknik destek veya yapılandırma yardımı içermediğini unutmayın. 3CX'i kurmak ve desteklemek için gereken BT ekibiniz veya ağ uzmanlığınız yoksa, sizi destekleyebilecek bir 3CX Ortağıyla iletişime geçmeyi düşünün.

Ayrıca 3CX Yönetici Kılavuzu ve Yapılandırma Kılavuzlarına da başvurabilirsiniz.

Odpowiedzi na pytania...

Aby jak najlepiej obsłużyć naszą szeroką bazę klientów i zapewnić szybkie wsparcie, wypełnij formularz kontaktowy powyżej. Jeden z naszych konsultant ds. obsługi klienta odpowie na Twoje pytanie tak szybko, jak to możliwe. Jeśli masz pytanie dotyczące sprzedaży, skontaktujemy się z Tobą najszybciej, jak to możliwe.

3CX to oprogramowanie do komunikacji biznesowej.

Wersja próbna 3CX PRO jest dostępna przez 1 miesiąc; bez potrzeby podawania karty kredytowej! Zarejestruj się tutaj, aby rozpocząć okres próbny. Możesz również wypełnić ten formularz, aby skontaktować się z naszym działem sprzedaży w celu omówienia bardziej złożonych wymagań.

3CX oferuje 2 opcje wdrożenia:

  1. Dedykowany system 3CX: Sprawdź funkcje tutaj i postępuj zgodnie z instrukcjami w naszym przewodniku dla administratorów, aby przeprowadzić samodzielną instalację i konfigurację. Możesz testować 3CX przez miesiąc. Po zakończeniu okresu próbnego konieczne będzie zakupienie licencji komercyjnej, aby kontynuować korzystanie z usługi.
  2. 3CX SMB FREE: Hostowany przez 3CX dla maksymalnie 10 użytkowników i bezpłatny.

Subskrypcja 3CX nie obejmuje wsparcia technicznego ani pomocy w konfiguracji. Jeśli nie posiadasz wewnętrznego zespołu IT lub specjalistycznej wiedzy sieciowej wymaganej do instalacji i obsługi 3CX, rozważ skontaktowanie się z partnerem 3CX, który może świadczyć te usługi za opłatą.

Program partnerski 3CX jest otwarty dla firm, które mogą aktywnie sprzedawać i wspierać systemy 3CX. Wszystkie informacje o poziomach partnerskich 3CX znajdziesz tutaj. W przeciągu 7 dni od przystąpienia do programu partnerskiego wymagane jest złożenie zamówienia o wartości minimum 1 000 USD/EUR/GBP. Prześlij zgłoszenie do Programu Partnerskiego 3CX tutaj.

Konfiguracja 3CX FREE nie może zostać zmigrowana do dedykowanego systemu 3CX.

Aby skonfigurować dedykowany system, zaloguj się do swojego konta 3CX, wybierz „Dodaj system” i wybierz jedną z trzech pierwszych opcji.

Po utworzeniu systemu postępuj zgodnie z instrukcjami w e-mailach potwierdzających oraz w Podręczniku Administratora, aby skonfigurować system.

Wybierz opcję „Nie pamiętasz hasła?” i postępuj zgodnie z instrukcjami w wiadomości e-mail, aby zresetować lub utworzyć nowe hasło do konta 3CX.

Aby odnowić subskrypcję 3CX:

  • Zaloguj się do swojego konta 3CX na stronie https://login.3cx.com
  • Przejdź do sekcji Moje systemy
  • Kliknij „Odnów”

Aby podnieść subskrypcję 3CX:

  • Zaloguj się do swojego konta 3CX na stronie https://login.3cx.com
  • Przejdź do sekcji Moje systemy.
  • Kliknij „Upgrade”, wybierz wersję i liczbę jednoczesnych połączeń, a następnie kliknij „Dodaj do koszyka”, aby przejść do płatności.

Aby przenieść system 3CX z hostowanego przez 3CX do samodzielnie zarządzanego środowiska, wykonaj następujące kroki:

  1. Wykonaj kopię zapasową bieżącego systemu.
  2. Zaloguj się do swojego konta 3CX i przejdź do sekcji Moje systemy.
  3. Zlokalizuj odpowiedni system i kliknij Zarządzaj. Następnie przejdź do sekcji Produkt, aby sprawdzić aktualny status instalacji:
    • Jeśli system jest oznaczony jako Self Managed, kliknij Zainstaluj, aby kontynuować instalację w samodzielnie zarządzanym środowisku.
    • Jeśli system jest oznaczony jako Hosted, kliknij Uruchomiony, a następnie wybierz Zatrzymaj, aby zatrzymać system hostowany. Poczekaj, aż status instalacji zmieni się na Self Managed, a następnie kliknij Zainstaluj, aby przeprowadzić instalację w nowym środowisku.

Postępuj zgodnie z instrukcjami w przewodniku Instalacja 3CX, aby zakończyć proces konfiguracji systemu w samodzielnie zarządzanej infrastrukturze.

System 3CX umożliwia natychmiastowe połączenia wewnętrzne między użytkownikami.

Nie możesz wykonywać ani odbierać połączeń zewnętrznych, dopóki nie podłączysz trunka SIP. Do tego czasu będziesz mógł wykonywać tylko połączenia wewnętrzne.

Pamiętaj, że subskrypcja 3CX nie obejmuje wsparcia technicznego ani pomocy w konfiguracji. Jeśli nie posiadasz wewnętrznego zespołu IT lub specjalistycznej wiedzy sieciowej wymaganej do instalacji i obsługi 3CX, rozważ skontaktowanie się z partnerem 3CX, który może zapewnić odpowiednie wsparcie.

Dodatkowe informacje znajdziesz w Podręczniku Administratora 3CX oraz Przewodnikach konfiguracyjnych.

Suas perguntas respondidas...

Para melhor atender à nossa ampla base de clientes e garantir suporte imediato, preencha o formulário de contato acima. Um de nossos agentes CSR responderá à sua pergunta o mais rápido possível. Se você tiver uma pergunta sobre vendas, entraremos em contato com você o mais rápido possível.

O 3CX é uma solução de software de comunicação empresarial.

Os testes do 3CX PRO estão disponíveis por um mês; não é necessário cartão de crédito! Registre-se aqui para iniciar seu teste. Você também pode preencher este formulário para entrar em contato com nossa equipe de vendas e discutir requisitos mais complexos.

O 3CX oferece duas opções de implantação:

  1. Um Sistema 3CX dedicado: Verifique os recursos aqui e siga as instruções em nosso guia do admin para auto-instalação e configuração. Você pode testar o 3CX por 1 mês. Quando a avaliação terminar, você precisará comprar uma licença comercial para continuar usando esse serviço.
  2. 3CX SMB FREE: Hospedado pela 3CX para até 10 usuários e gratuito.

A assinatura do 3CX não inclui suporte técnico ou assistência à configuração. Se você não tiver uma equipe interna de TI ou o conhecimento de rede necessário para instalar e dar suporte ao 3CX, considere entrar em contato com um Parceiro 3CX que podem fornecer esses serviços mediante o pagamento de uma taxa.

O Programa de Parceiros 3CX está aberto a empresas que podem vender e oferecer suporte ativo aos sistemas 3CX. Tudo o que você precisa saber sobre os Níveis de Parceiros 3CX aqui. Espera-se que você faça um pedido de, no mínimo, 1.000 USD/EUR/GBP dentro de 7 dias ao entrar na Parceria pela primeira vez. Envie sua Inscrição de Parceiro 3CX aqui.

Uma configuração 3CX FREE não pode ser migrada para um sistema 3CX dedicado.

Para configurar um sistema dedicado, faça login em seu Conta 3CX, selecione 'Adicionar Sistema' e escolha uma das três opções principais.

Depois de criado, siga as instruções nos e-mails de confirmação e no Manual de Administração para configurar seu sistema.

Escolha ¨Esqueceu Sua Senha?¨ e siga as instruções do e-mail para redefinir ou criar uma nova senha da Conta 3CX.

Para renovar sua assinatura do 3CX:

Para atualizar sua assinatura do 3CX:

  • Faça login em sua conta 3CX em https://login.3cx.com
  • Vá para Meus Sistemas.
  • Clique em “Upgrade”, escolha a edição e o número de chamadas simultâneas e clique em ¨Adicionar ao Carrinho¨ para prosseguir com o pagamento.

Para mover seu sistema 3CX de Hospedado pela 3CX para um ambiente autogerenciado, siga estas etapas:

  1. Crie um backup de seu sistema atual.
  2. Faça login em sua Conta 3CX e vá para a seção Meus Sistemas.
  3. Localize o sistema necessário e clique em Gerenciar. Em seguida, vá para a seção Produto para verificar o Status atual da Instalação:
    • Se o seu sistema estiver listado como Autogerenciado, clique em Instalar para prosseguir com a instalação em seu ambiente autogerenciado.
    • Se o sistema estiver listado como Hospedado, clique em Em execução e selecione Parar para interromper o sistema hospedado. Aguarde até que o Status da Instalação mude para Autogerenciado e clique em Instalar para prosseguir com a instalação em seu ambiente autogerenciado.

Consulte o Guia de instalação do 3CX para concluir a instalação do seu sistema em sua infraestrutura autogerenciada.

Não é possível fazer ou receber chamadas externas até que você conecte o seu Tronco SIP. Até conectar o Tronco SIP, você só poderá fazer chamadas internas. Para fazer e receber chamadas externas, você deve primeiro Configurar o Tronco SIP e o tratamento de chamadas.

Observe que a assinatura do 3CX não inclui suporte técnico ou assistência à configuração. Se você não tiver uma equipe interna de TI ou o conhecimento de rede necessário para instalar e dar suporte ao 3CX, considere entrar em contato com um Parceiro 3CX que possa ajudá-lo.

Você também pode consultar o Manual do Admin e os Guias de Configuração do 3CX.

Sus preguntas contestadas...

Para atender mejor a nuestra amplia base de clientes y garantizar una asistencia rápida, rellene el formulario de contacto anterior. Uno de nuestros agentes del CSR responderá a su pregunta lo antes posible. Si tiene una pregunta sobre ventas, nos pondremos en contacto con usted lo antes posible.

3CX es una solución de software de comunicación empresarial.

Las pruebas de 3CX PRO están disponibles por un mes; ¡sin requerir tarjeta de crédito! Regístrese aquí para comenzar su prueba. También puede rellenar este formulario para ponerse en contacto con nuestro equipo de ventas para tratar requisitos más complejos.

3CX ofrece 2 opciones de implementación:

  1. Un Sistema 3CX dedicado: Revise las características aquí y siga las instrucciones en nuestra guía de administración para la auto-instalación y configuración. Pruebe 3CX por 1 mes. Cuando su prueba termine, necesitará comprar una licencia comercial para continuar usando este servicio.
  2. 3CX SMB FREE: Hospedado por 3CX para hasta 10 usuarios y gratuito.

La suscripción a 3CX no incluye soporte técnico o asistencia de configuración. Si no tiene un equipo interno de IT o la experiencia en redes requerida para instalar y dar soporte 3CX, considere contactar a un Partner 3CX que pueda proveer estos servicios por una tarifa.

El Programa de Partners 3CX está abierto a negocios que puedan vender activamente y dar soporte a sistemas 3CX. Todo lo que necesita saber acerca de los Niveles de Partner 3CX está aquí. Se espera que haga una orden por un mínimo de 1,000 USD/EUR/GBP dentro de 7 días cuando ingrese por primera vez al Programa de Partners. Envíe su Aplicación de Partner 3CX aquí.

Una configuración 3CX FREE no puede ser migrada a un sistema 3CX dedicado.

Para configurar un sistema dedicado, ingrese a su Cuenta 3CX, seleccione 'Agregar Sistema', y elija una de las tres opciones superiores.

Una vez creado, siga las instrucciones de los correos electrónicos de confirmación y del Manual de Administración para configurar su sistema.

Seleccione ¨¿Olvidó su Contraseña?¨ y siga las instrucciones del correo electrónico para restablecer o crear una nueva contraseña de su Cuenta 3CX.

Para renovar su suscripción 3CX:

Para actualizar su suscripción 3CX:

  • Ingrese a su cuenta 3CX en https://login.3cx.com
  • Vaya a Mis Sistemas.
  • Haga clic en "Actualizar", elija la Edición y el Número de Llamadas Simultáneas, y haga clic en ¨Añadir al Carrito¨ para proceder al pago.

Para mover su sistema 3CX de Hospedado por 3CX a un ambiente auto-administrado, siga los siguientes pasos:

  1. Genere una copia de seguridad de su sistema actual.
  2. Ingrese a su Cuenta 3CX y vaya a la sección Mis Sistemas.
  3. Localice el sistema deseado y haga clic en Administrar. A continuación, vaya a la sección Producto para comprobar el Estado de Instalación actual:
    • Si su sistema aparece como Autoadministrado, haga clic en Instalar para proceder a la instalación en su entorno autoadministrado.
    • Si su sistema aparece como Hospedado, haga clic en Ejecutando y seleccione Detener para detener el sistema hospedado. Espere a que el Estado de la instalación cambie a Autoadministrado y, a continuación, haga clic en Instalar para continuar con la instalación en su entorno autoadministrado.

Consulte la guía Instalando 3CX para completar la instalación de su sistema en su infraestructura autoadministrada.

El sistema 3CX permite llamadas internas entre usuarios instantáneamente.

Para realizar y recibir llamadas externas, primero debe Configurar su Troncal SIP y el manejo de llamadas.

Por favor tenga en cuenta que la suscripción 3CX no incluye soporte técnico o asistencia de configuración. Si no tiene un equipo interno de IT o la experiencia en redes requerida para instalar y dar soporte a 3CX, considere contactar a un Partner 3CX que pueda darle soporte.

También puede consultar el Manual de Administración 3CX y las Guías de Configuración.

Le risposte alle tue domande...

Per servire al meglio la nostra vasta base di clienti e garantire un'assistenza tempestiva, compila il modulo di contatto qui sopra. Uno dei nostri agenti CSR risponderà alla tua richiesta nel più breve tempo possibile. Se hai una domanda relativa alle vendite, ti risponderemo il prima possibile.

3CX è una soluzione software per le comunicazioni aziendali.

Le trial 3CX PRO sono disponibili per un mese; non è necessaria la carta di credito! Iscriviti qui per iniziare la tua prova. Puoi anche compilare questo modulo per metterti in contatto con il nostro team commerciale per discutere di requisiti più complessi.

3CX offre 2 metodi di installazione:

  1. Un sistema 3CX dedicato: Consulta le funzionalità qui e segui la nostra guida per l'auto-installazione e la configurazione. È possibile provare il 3CX per 1 mese.. Al termine della prova, sarà necessario acquistare una licenza commerciale per continuare a utilizzare questo servizio.
  2. 3CX SMB FREE: Ospitato da 3CX per un massimo di 10 utenti e gratuito.

L'abbonamento 3CX non include il supporto tecnico o l'assistenza alla configurazione. Se non si dispone di un team IT interno o delle competenze di rete necessarie per installare e supportare 3CX, consigliamo di contattare un partner 3CX che può fornire questi servizi a pagamento.

Il Programma Partner 3CX è aperto alle aziende che intendono vendere e supportare attivamente i sistemi 3CX. Scopri tutti i nostri livelli di Partner 3CX. Ci si aspetta che tu faccia un ordine per un minimo di 1.000 EUR entro 7 giorni dal giorno che entrerai nella partnership. Invia la tua richiesta di partnership 3CX.

Una configurazione 3CX FREE non può essere migrata a un sistema 3CX dedicato.

Per configurare un sistema dedicato, accedi al tuo account 3CX, seleziona 'Aggiungi sistema' e scegli una delle tre opzioni principali.

Una volta creato, segui le istruzioni contenute nelle email di conferma e nel Manuale di amministrazione per configurare il sistema.

Scegliere ¨Hai dimenticato la password? ¨ e seguire le istruzioni dell'email per reimpostare o creare una nuova password per l'account 3CX.

Per rinnovare l'abbonamento 3CX:

  • Accedi al tuo account 3CX all'indirizzo https://login.3cx.com.
  • Andare a "I miei sistemi"
  • Cliccare su “Rinnova”.

Per aggiornare il tuo abbonamento 3CX:

  • Accedere al proprio account 3CX all'indirizzo https://login.3cx.com.
  • Andare a "I miei sistemi"
  • Cliccare su “Aggiornamento”, scegliere l'edizione e il numero di chiamate simultanee e cliccare su “Aggiungi al carrello” per procedere al pagamento.

Per spostare il sistema da ospitato da 3CX a un ambiente autogestito, segui i seguenti passi:

  1. Creare un backup del sistema attuale.
  2. Accedere al proprio account 3CX e andare alla sezione I miei sistemi.
  3. Individuare il sistema richiesto e cliccare su "Gestisci". Poi, andare alla sezione "Prodotto" per controllare lo stato attuale dell'installazione:
    • Se il sistema è elencato come autogestito, cliccare su Installa per procedere con l'installazione sul proprio ambiente autogestito.
    • Se il sistema è elencato come in hosting (Hosted), cliccare su "Esecuzione" e selezionare “Arresta” per interrompere il sistema in hosting. Attendere che lo stato di installazione cambi in Autogestito, quindi cliccare su "Installa" per procedere con l'installazione nell'ambiente autogestito.

Fare riferimento alla guida Installazione di 3CX per completare l'installazione del sistema sulla propria infrastruttura autogestita.

Non è possibile effettuare o ricevere chiamate esterne finché non si collega il trunk SIP. Finché non si effettua questa operazione, si potranno eseguire solo chiamate interne. Per fare e ricevere chiamate esterne, devi prima configurare il tuo trunk SIP e la gestione delle chiamate.

Si prega di notare che l'abbonamento 3CX non include il supporto tecnico o l'assistenza alla configurazione. Se non si dispone di un team IT interno o delle competenze di rete necessarie per installare e supportare il 3CX, si consiglia di contattare un partner 3CX in grado di fornire assistenza.

Si può anche fare riferimento al Manuale di amministrazione e alle Guide di configurazione del 3CX.

On répond à vos questions...

Pour mieux aider nos nombreux clients et garantir une assistance rapide, remplissez le formulaire de contact ci-dessus. Un de nos agents du service client répondra à votre question aussi rapidement que possible. Si vous avez une question commerciale, nous vous recontacterons au plus tôt.

3CX est une solution logicielle pour les communications d'entreprise.

Les versions d'essai 3CX PRO sont valables pendant un mois, sans carte bancaire ! Inscrivez-vous ici pour démarrer votre essai. Vous pouvez aussi remplir le formulaire ci-dessus pour contacter notre équipe commerciale et discuter de besoins plus complexes.

3CX offre 2 options de déploiement :

  1. Un système 3CX dédié : Consultez les fonctionnalités incluses ici et suivez les instructions dans votre guide administrateur pour installer et configurer vous-même le système. Vous pouvez tester 3CX pendant 1 mois. À la fin de cette période d'essai, vous devrez acheter une licence commerciale pour continuer à utiliser ce service.
  2. 3CX SMB FREE : Hébergé par 3CX jusqu'à 10 utilisateurs et gratuit.

La souscription 3CX n'inclut pas le support technique ou l'assistance à la configuration. Si vous n'avez pas l'équipe IT interne ou l'expertise en réseau nécessaire pour installer et dépanner 3CX, nous vous conseillons de contacter un partenaire 3CX qui peut vous fournir ces services pour un tarif économique.

Le programme partenaire 3CX est ouvert aux entreprises qui peuvent vendre et dépanner activement les systèmes 3CX. Découvrez tout ce que vous devez savoir sur les niveaux de partenariat 3CX. Vous devrez placer un minimum de commande de 1 000 EUR dans les 7 jours suivant votre entrée dans le programme partenaire. Envoyez-vous votre formulaire de demande de partenariat 3CX.

Une configuration 3CX FREE ne peut pas être migrée vers un système 3CX dédié.

Pour configurer un système dédié, connectez-vous à votre compte 3CX, sélectionnez 'Ajouter un système', et choisissez une des trois premières options.

Une fois créé, suivez les instructions contenues dans les emails de confirmation et dans le manuel administrateur pour configurer le système.

Cliquez sur ¨Forgot Your Password?¨ et suivez les instructions envoyées par email pour réinitialiser ou créer un nouveau mot de passe pour votre compte 3CX.

Pour renouveler votre souscription 3CX :

  • Connectez-vous à votre compte 3CX sur https://login.3cx.com.
  • Allez sur "Mes systèmes".
  • Cliquez sur "Renouveler".

Pour upgrader votre souscription 3CX :

  • Connectez-vous à votre compte 3CX sur https://login.3cx.com.
  • Allez sur "Mes systèmes".
  • Cliquez sur "Upgrade", choisissez l'édition et le nombre d'appels simultanés, et cliquez sur ¨Ajouter au panier¨ pour procéder au paiement.

Pour migrer votre système 3CX d'un hébergement par 3CX vers un environnement auto-administré, suivez ces étapes :

  1. Créez une sauvegarde de votre système actuel.
  2. Connectez-vous à votre compte 3CX et allez dans la section Mes systèmes.
  3. Localisez le système concerné et cliquez sur Administrer Puis, allez dans la section Produit pour contrôler le statut d'installation actuel :
    • Si votre système est listé en tant que 'Autogéré, cliquez sur Installer pour procéder à l'installation de votre environnement autogéré.
    • Si votre système est listé en tant que 'Hébergé', cliquez sur "En cours" et sélectionnez Arrêter pour arrêter le système hébergé. Attendez que le statut d'installation passe sur Autogéré, puis cliquez sur Installer pour procéder à l'installation de votre environnement autogéré.

Référez-vous au guide d'installation 3CX pour terminer l'installation de votre système sur votre infrastructure auto-administrée.

Vous ne pouvez pas passer ou recevoir d'appels externes avant de vous connecter à un trunk SIP. Jusqu'à ce que vous connectiez votre trunk SIP, vous pouvez passer uniquement des appels externes.

Pour passer et recevoir des appels externes, vous devez d'abord configurer votre trunk SIP et la gestion des appels.

Merci de noter que la souscription 3CX n'inclut pas le support technique ou l'assistance à la configuration. Si vous n'avez pas l'équipe IT interne ou l'expertise en réseau nécessaire pour installer et dépanner 3CX, nous vous conseillons de contacter un partenaire 3CX qui pourra vous aider.

Vous pouvez également consulter le manuel administrateur 3CX et les guides de configuration.